Clear Expectations
Eligibility requirements, timeframes and product condition standards are presented before you begin so that each request can be prepared accurately.
PeakWear Customer Care
Returns & Exchanges
A Clear and Considered Process
Returns & Exchanges
Performance apparel should feel right in motion, fit with confidence and work naturally within your everyday wardrobe. When something is not right, PeakWear provides a clear return and exchange process designed to help you move forward without unnecessary friction.
Eligible items may be returned or exchanged within 30 days of delivery. Products should be unworn, unwashed, unaltered and returned with their original tags and packaging whenever available. This page explains the complete process, including eligibility, preparation, exchanges, inspection and refund timing.
30-Day Window
Measured from the confirmed delivery date.
Original Condition
Unworn, unwashed and free from damage or alteration.
Support Available
Help with order details, eligibility and next steps.
Careful preparation protects the garment and supports a faster inspection.
PeakWear Return Standard
Clear guidance for a smooth, accurate and professionally handled request.
Order Details
Keep your order number and purchase email available.
Product Condition
Return items clean, unworn and ready for inspection.
Secure Packaging
Protect the garment during transportation and handling.
Clear Communication
Describe the requested return or exchange accurately.
Our Service Philosophy
Confidence After Delivery
A premium shopping experience does not end when an order arrives. It continues through fit evaluation, product care, clear communication and fair resolution.
Careful Review
Returned items are reviewed with attention to wear, hygiene, tags, packaging and the information supplied with the request.
Practical Solutions
When eligible, customers may request a refund or an exchange based on product availability, order details and the condition of the returned item.
Respectful Support
PeakWear support is available to clarify the process, review unusual circumstances and help resolve order concerns professionally.
Four-Part Return Process
From Request to Resolution
Following each step carefully helps reduce delays, protects the product and gives the support team the information needed to review your request accurately.
Review Eligibility
Confirm that the request is being made within 30 days of delivery and that the product remains unworn, unwashed, unaltered and free from damage, odor or visible use.
Check the delivery date and product condition first.Prepare Details
Locate your order number, the email used during checkout, the product name, size and the reason for the return or exchange. Accurate information helps the request move more efficiently.
Keep the original order confirmation available.Contact Support
Use the PeakWear contact page to submit the request. Include all relevant order information and state clearly whether you prefer a return, size exchange or another eligible resolution.
Do not send an item before receiving instructions.Package Securely
Fold the product carefully, include the original tags and packaging whenever available and use protective outer packaging suitable for transit.
Keep shipping confirmation and tracking information.
Returned apparel should be clean, complete and protected throughout transit.
Eligibility Standards
Return-Ready Condition
Apparel is evaluated according to its condition when received. The item should remain suitable for resale and should not show signs of wear, washing, alteration, staining, odor, cosmetic transfer, stretching or accidental damage.
Trying an item on for fit is different from wearing it through a workout, round, commute or extended period of everyday use.
Unworn beyond a brief indoor fit check
The product should not have been used for training, golf, running, outdoor activity or extended daily wear.
Unwashed and unaltered
Washing, tailoring, cutting, hemming, heat treatment or any other alteration may make the item ineligible.
Original tags remain attached when supplied
Product tags, labels, protective materials and branded packaging should be included whenever they were part of the original order.
Free from odor, marks and visible wear
Items should not show deodorant residue, makeup, pet hair, fragrance, smoke, dirt, sweat, pilling or abrasion.
Fit or Size Concerns
An unworn item that does not provide the expected fit may generally be considered for return or exchange when submitted within the eligible period and returned in original condition.
Style Preference
A customer may request a return when the color, silhouette or style does not suit their needs, provided the product has not been worn, washed, damaged or altered.
Damaged on Arrival
Report visible damage or an incorrect item as soon as possible. Include clear photographs and order details so the support team can review the issue before the product is returned.
Used or Altered Items
Products showing wear, washing, odor, stains, alteration, missing components or damage unrelated to delivery may not qualify for a return, exchange or refund.
Exchange Guidance
A Better Fit, When Available
Exchanges are most effective when requested early. Size and color availability can change, so the preferred replacement should be identified when the request is first submitted.
Adjust the Fit
Request a different size of the same product when the original garment is eligible and the desired replacement remains available.
- Provide the current and requested sizes
- Confirm the product color and style
- Return the original item in eligible condition
- Replacement timing depends on stock and inspection
Refine the Look
A color exchange may be considered when the same product is available in the requested color and the original item meets all return standards.
- Identify the exact preferred color
- Availability is not guaranteed until confirmed
- Price differences may require further review
- Original packaging should be included when possible
Choose Again
When a direct exchange is unavailable, the support team may recommend a return and a separate new order so the preferred item can be selected independently.
- Useful when the replacement item differs
- Allows independent selection of size and color
- Refund and new-order timing may not be simultaneous
- Promotional pricing may be reviewed case by case
What Happens Next
Return Handling Timeline
Processing time begins after the returned package reaches the designated return destination. Carrier delivery time and financial institution processing may add additional time.
Request Submitted
The customer provides order details, the reason for the request and the preferred resolution.
Accurate information reduces follow-up.Instructions Sent
PeakWear reviews the request and provides the appropriate next steps when the item appears eligible.
Follow the supplied return instructions.Package in Transit
The item travels to the return destination. Customers should retain their shipping receipt and tracking details.
Transit time depends on the carrier.Inspection Completed
The item is reviewed for condition, tags, packaging, signs of use and consistency with the request.
Inspection determines final eligibility.Resolution Issued
An approved refund, exchange or alternative resolution is processed and confirmation is provided.
Bank posting time may vary afterward.Refund Information
After Approval
Approved refunds are generally issued to the original payment method. The time required for the credit to appear depends on the payment provider, bank or card issuer.
Original Payment Method
Refunds are normally sent back to the payment method used for the original order unless another arrangement is required or legally necessary.
Processing Time
PeakWear processing and the financial institution’s posting time are separate. A refund may be complete on our side before it appears on the customer’s statement.
Shipping Charges
Original shipping charges, upgraded shipping services or other delivery-related fees may not be refundable unless the order issue qualifies for an exception.
Promotional Orders
Refund value is based on the amount actually paid after discounts, promotions or other adjustments applied to the original purchase.
Partial Approval
A partial refund may be considered when only part of an order is eligible or when a specific adjustment is required after inspection.
Confirmation
Customers are notified when an approved refund or exchange has been processed. Keep that confirmation for reference until the resolution is fully complete.
PeakWear Support Standard
Assistance at Every Stage
Clear order details, accurate product information and timely communication help us review each request professionally and provide the most appropriate next step.
Order Review
Support can help identify the order, delivery date and product involved.
Eligibility Guidance
Receive clarification about condition requirements and the 30-day window.
Exchange Support
Confirm whether a preferred size, color or replacement option is available.
Resolution Updates
Ask about inspection, refund confirmation or an approved exchange.
Returns & Exchanges Questions
Frequently Considered
Every answer remains closed until selected. Review these details before submitting a request or sending a package.
01 How is the 30-day return period calculated?
The return period is generally measured from the confirmed delivery date shown by the shipping carrier. Requests should be submitted before the 30-day period ends. Contact PeakWear promptly when delivery information appears incorrect, delayed or incomplete so the order can be reviewed.
02 Can I return an item after wearing it once?
A brief indoor fit check is generally different from wearing the item during training, golf, running, commuting or extended everyday use. Products showing signs of wear, odor, marks, stretching, washing, pilling or damage may not qualify for return or exchange.
03 Can I exchange an item for a different size?
An eligible item may be exchanged for another size when the requested replacement is available. Include the product name, original size, requested size, order number and purchase email when submitting the request. Availability is not guaranteed until the exchange is confirmed.
04 What should I do if my item arrived damaged or incorrect?
Contact PeakWear as soon as possible and include the order number, a clear description of the issue and photographs showing the product, packaging and any visible damage. Do not wash, wear, repair or discard the item before receiving instructions, as those actions may affect the review.
05 Should I send my return before contacting PeakWear?
No. Submit the request first and wait for the appropriate instructions. Sending a product without prior authorization or to an incorrect location may create delays, make the package difficult to identify or prevent the request from being processed correctly.
06 How long does a refund take to appear?
The return must first be delivered, identified and inspected. After approval, PeakWear processes the refund to the original payment method. The bank, card issuer or payment provider may require additional time before the credit appears in the account.
07 Are promotional items eligible for return?
Promotional items may be eligible unless the offer, product page or order terms state otherwise. Any approved refund is normally based on the amount actually paid after discounts. Bundled, multi-item or conditional promotions may require all qualifying items to be reviewed together.
08 What happens if my requested exchange is unavailable?
When a replacement size or color is unavailable, the support team may offer another eligible option or recommend processing the item as a return. A separate new order may be the fastest way to select a different product, depending on inventory and pricing.
PeakWear Customer Care
Prepared for a Smooth Return
Confirm the return window, keep the product in original condition, prepare your order details and contact PeakWear before sending the package. A complete request helps every stage move with greater clarity and precision.